Customer Care - Dallas, Irving, TX

M was very nonchalant about my concerns and told me that I "got lucky" during a previous call when I was able to speak to a loss mitigation agent and he did not know how to help me. He then said he would transfer me to loss mitigation, but...

Elizabeth provided a clear answer quickly

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Resolved my issue quickly

Erika was very helpful and informative which made the call pleasant 😀

Excellent call

Stop autopay window of 3 days did not allow me to make a change

I called because my payment amount on my bill is incorrect. My mortgage broker and I have both tried getting ahold of BSI with no movement. When I called to ask about the situation, either the call disconnected or I was hung up on and no follow...

Great customer service

Customer Care - Dallas has received a review with 5 star rating from Norm N