Customer Care - Dallas, Irving, TX

Not sure there was anything you could do it’s upsetting getting transfered to a less reputable processor that I have yet to be contacted by. My letter from BSI was dated Jan 2 postmarked Jan 10 and in effect Feb 1 not much notice I received...

Everything was easily taken care of

Estela was fine. professional and was accountable. She listened to me and was able to give me most of the answers I was looking for. Estela is not the problem or her co workers. Its BSI's loan system and that no manager or supervisor has ever...

Had question on mortgage being sold to Mr Cooper. Concerns on next payment . Brandonanswered all my questions. Very nice and professional. Sorry my loan was sold off. I enjoyed my time with BSI ease of making payments questions or other matters...

I called in to make a payment and had to wait longer than ten minutes so I asked for a call back. Brandon called me back and was very efficient so I didn’t have to wait any longer than I needed. He was pleasant and got right to the point. Direct...

helpful to the extent of her knowledge.

It was good.

The understood my question. She advised the company process and answer to my question

I called regarding the removal of my PMI. We have had an appraiser out to our property 2 months ago. The appraisal has been submitted, yet PMI hasn’t been removed. Mauricio was very to the point and short in his conversation. He said he couldn’t...

The incompetence of this company is borderline criminal. They’ve made multiple mistakes with escrow, including not paying my insurance in a timely manner and getting the policy cancelled as a result. Basic operations such as getting payoffs,...