Customer Care - Dallas, Irving, TX

Great experience!

I was supposed to be transferred to the tax department to find out when I would be receiving a refund now that my tax percentage has changed from 6% to 4%. She was supposed to transfer me and ended up stating that no one was available and that...

Pleasant representative

Communicate with your client

Stop lying and stealing from hard working people

Estella was great. BSI's sale of my mortgage to Mr. Cooper, a business that was recently hacked with subsequent exposure of my information, was not.

Rosanna was great. However not pleased my mortgage was sold to BSI and I was not informed timely. Sent Jan payment to old company and payment was lost. BSI has me as late payment and that is not true! Not happy about that at all. Had to reach...

I needed help with pop-up blocker to get a current statement

She didn't understand my question, and honestly, that's ok. She seemed pretty frustrated that I walked her through my payments, line by line. It was indeed tedious, but as I explained, there's nearly five hundred dollars that appear to be missing...

The issue for which I called was resolved.