Customer Care - Dallas, Irving, TX

Took care of my concetn

Pleasant knowledgeable and helpful. Thank you.

Professional knowledgeable

She had all the information and super patient with me until I understood the process.

Nice person

A check was sent last year that did not get to BSIAt first notification of non payment I called and paid over phone and had to do a stop payment on check mailed. I was told late fee was waived. It kept showing up monthly. I called and was told...

She made the process painless

Everything was taken care of quickly

Only issue was actually funding a number where I could actually speak to a human, but once I did everything was great.

The phones at the call center used by BSI are giving loud static feedback. This made it extremely difficult to communicate and feel confident about my issues. I have had two calls recently with the same static making it impossible to hear the...