Customer Care - Dallas, Irving, TX

Pleasant experience

The representative understood why I couldn’t do something online. She handled it via telephone and waived the fee. She was very pleasant and helpful. It was such a pleasure dealing with her.

I was given incorrect information on a call I had before speaking with Marquita. I explained my situation to her and she just kept cutting me off during the entire interaction. At one point I had to say to her please allow me to speak.

Questions answered in detail.

always good customer service

Estela was very kind, interactive and fun and did a great job to resolve my issue and brighten my day at the same time.

Problem resolved

You never ever follow up for request

Very professional !!!

I called to request a document of mortgage interest payment....Mauricio was very helpful and I received the document right away!