Customer Care - Dallas, Irving, TX

not continue to place the customer on hold for oabout a half an hr. and the laugh at them when they call back on their third attempt then place them on hold AGAIN!!!!

Experience

My issue was not with Marlou Fry. My issue is with BSI in general. It's about the handling of my principle payments....It takes way too long for my payments to get posted. It's about receiving my principle checks and telling me they haven't....

Thanks so much for having such a wonderful and helpful staff member. Her patience and ability to help me was really appreciative! She was able to help me understand the process and got answers to my questions. She was very kind as well which...

She was truly so helpful and took the time to explain the process of what needed to get done. She also was a good listener and very kind. Thanks so much for your help!!!

All questions answered. Very knowledgeable.

She was very helpful and knowledgeable

Already contacted BSI Corporate Attorneys and I am currently speaking with your BSI Attorney Pam Mandeville who emailed me crucial information which I will provide and discuss with the USPS Postmaster to ascertain further documentation as it...

Thanks so much for help

Great call. Issues were taken care of quickly. Thanks for your help in this matter.