Customer Care - Dallas, Irving, TX

Was able to get a hold of the right person and they handled it in a timely manner.

Alenna was very helpful in her area, however, it's not her fault the proper person approving this deed in lieu of foreclosure hasn't attempted to contact me personally as I have tried numerously to contact the appropriate person handling this...

My previous notes and emails explain. Yet no one has reached out to me. Cashier Dept did provide the copies of my Nov and Dec 2023 checks that weren’t applied before they destroyed them. It’s shocking how I was treated.

Professional

Bennie was able to help me very quickly and took care of adding to my monthly payment.

Please call me to discuss further. I was given incorrect information about an escrow overage in my call on 1/15/24 that had a catastrophic impact to my credit score. I have called a few times about this and cannot get anyone to address the...

Alanna Evans is the worst lady I ever talk about my taxes papers

Agent resolved issue with one call

The call was quick and simple and she knew exactly what the issue was and was very professional.

Because the personal Dpt. Of house insurance doesn't paid attention the terms of each contract because it's not the first time, I have to go through every year with the same problem.😔