Customer Care - Dallas, Irving, TX

Thank you.

It was great 👍

I spent a lot of time and money putting together my loss mitigation package. It arrived on March 9. I received a notification on March 14 in the Document Center that my package was not received (even though I paid extra to send it overnight...

Issues were answered promptly and professionally

At no time did your automated system give me the answers I needed for this particular issue. And it would not allow me the option to speak to an operator. Had to search online for a separate number that would allow me to speak to an operator....

Great customer service

I was disappointed, however I know It is me not BSI

The high ratings and so on are for Ursula as an agent, not for BSI at all. She is personable and understanding.

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Very knowledgeable!