Customer Care - Dallas, Irving, TX

Estella was very helpful in putting my mind at ease about biweekly payments and how they reflect on the monthly statement. As a new customer and new to biweekly payments it was very unsettling to receive my first statement which reflected my...

No one appears to be willing or able to resolve myconcerns. I comply with everything asked of me provide documentation only to have it ignored. I am not clear why I am constantly assigned to a new rep who has even less regard for my concerns...

Thank you very much

Already did.

Mortgage interest emailed to me. He did give me the number (I hope correct), but the IRS might want more than just his word for it.

Just wanted mortgage number for my taxes emailed to me.

She was very helpful and polite.

My representative was the first representative i had in recent times that was honest and straightforward with me

More helpful and more communication with the loss mitigation

All questiins were answered.