Customer Care - Dallas, Irving, TX

Initially, a few years ago, they were amazing!! I've seen some changes in the last year. Hoping they keep the reps that were from Allied. They are knowledgeable and professional.Outsourcing means death to customer service and thankfully only...

Professional, knowledgeable representative. Thank you

Alanna was wonderful!! She gets 5 stars!! I cannot, however, access documents through the website, and have no number to call for technical support.

I have had a number of problems with BSI , when my loan was sold to BSI setting up a electronic payment, also not receiving a copy of my home owners insurance and I wanted someone to call me no one ever did

My request was completed.

helped very much.

She answered my questions and quickly redirected me to. other helpful resources.

Bennie was very engaging and professional. He was able to verify the information I requested quickly

Bennie was lovely to talk to, btw. I have been trying over the last YEAR to get taxes escrowed. Bennie saw that the request had stalled for some reason and said he would make inquiries and someone would call me back in the next day or two....

Mauricio was informed and answered all my questions.