Customer Care - Dallas, Irving, TX

Be more understanding that it was not customers error regarding incorrect payment due and to work with the customer and give more of a resolution then to just pay more money when someone doesn’t have more and fix the problem quicker.

Brandon was very helpful and able to assist me with providing concise information.

Polite and answered my question

No comment

Customer service rep seemed to be annoyed she had to be taking phone calls.

Thank you so much

great customer service, and fast service

Educate your employees on how to provide courteous customer service. Train your employees on the services and the overall knowledge of the process requarding their jobs.

Problem resolved expediently and professionally.

Plan was put in place to resolve my concerns