Customer Care - Dallas, Irving, TX

I would have had to pay overdraft. But your prompt action has saved me. I appreciate

She was very knowledgeable and nice

I called three times and do not which person was Marquita but every encounter with customer service has been poor.

Sell my loan back to Chase. Customer service assistance since BSI purchased my loan has been unsatisfactory. Any "plan resolutions" were dropped and ignored. A "plan" to resolve the escrow issue, I will do the math and do on my own.

I called a few times and jut the supervisor helped me solving the payment of home insurance that was not paid Ana I was getting a bill from farm

professional customer service

Your company is unapproachable. I have been on hold 20-35 minutes at times. I used your web to make a payment. I put it through a second time. I got charged for both transactions because it didn’t post the first time in timely manner. Your...

She was helpful!

Courteous, efficient, professional

better communication. i have sent emails with 0 responses. between bsi errors regarding a past forbearance and reporting late payments when i was in that process to not cashing my november 2023 payment, which was sent in on 2 separate checks,...