Customer Care - Dallas, Irving, TX

She was perfectly professional. Couldn’t have been a better experience.

Dylan was responsive and professional. I was under tremendous stress when I spoke with him. He was attentive, listened to my concerns and was very reassuring about the plan we have in place to bring my account current. This was very much appreciated...

Alanna was professional; however, she kept putting me on hold as she went back and forth between a supervisor and the loss mitigation agent. I was not permitted to speak to either the supervisor nor a member of the loss mitigation team. Alanna...

I have been calling consistently for weeks and unable to get a Clear plan for loss mitigation. each time I am directed to a new agent. Brandon, my assigned contact has no knowledge of my case other than the notes he has read. I was promised...

, I was helped with every question that I was asked it was very

Checking account hacked, got information about May payment..

GREAT experience

Did not seem compassionate.

She said it would be in my portal but it isn't. I need a breakdown of tax, insurance, payment. We didn't get it from he previous company and we haven't gotten one from you. i believe a request was put in for the document. I needed it a while...

We have received approval for the loss mitigation application and are trying to get in touch with the team to discuss if there are options for lowering our monthly payments Additionally, we would like to follow up on the application document...