Customer Care - Dallas, Irving, TX

BSI arrogantly decided to charge me extra for escrow instead of providing me an option to pay the extra escrow amount. It took numerous phone calls (no, I do not use your online options b/c BSI is out of compliance with the California Privacy...

Service was fast and informative

Elizabeth gave me info I have been looking for more than a year

Really nice and Professional Lady

Great listening skills. Great communication skills. Patience And considerate.

The original person that answered my call was clueless I asked To speak to a supervisor and was transferred to Ms Tan. She was immediately able to help me and explained in detail everything I wanted To know. Thank you Ms Tan

You shouldn’t have to make two accounts to manage two loans that are owned by the same company. All 7 of my student loans under different account numbers can be accessed on the same account with the same login. Needing to have two separate...

Kierstin was very nice! She did her absolute best to help me even though a clear solution wasn't in sight. If I had the chance to talk to her about another problem I would.

I had a question and the representative answered my question and gave more details to make me feel more comfortable with my decision.

He was professional and helpful