Customer Care - Dallas, Irving, TX

positive times

Beautiful voice. Very understanding.

The rep was very rude and hung up on me. He didn't have patience to assist me. He was very annoyed by me asking questions and trying to understand escrow.

She was very helpful.

Elizabeth was efficient, professional and friendly. :)

Marquita was very pleasant to speak to and was able to walk me through and resolve my issue immediately.

She was quick and knowledgeable.

Title: A Nightmare Experience: BSI Financial Services Customer Service ReviewMy recent encounter with BSI Financial Services left me utterly dismayed and frustrated. From start to finish, the experience was marred by incompetence, rudeness,...

No empathy, no consideration for how it impacts my finances, no root cause trace, no idea on a timeline to resolution, or any idea if I will be over charged for my next mortgage payment due to some random system error

Pleasant and effective in helping