Customer Care - Dallas, Irving, TX

Thanks for your help, Elizabeth

None of your employees sound like they actually want to be there

If someone is uncertain, they should say so and find someone else.

This ongoing and troubling ~no one is listening to my concerns related to the mismanagement of my account with BSI. Constant staff turnover has led to a series of missteps with my account that has created service of a foreclosure action.

He was very polite, and answered my question

She explained everything very well and gave me good directions for doing what was needed to be done online.

Could have been More empathetic and interested in my concerns

no comment

Great customer service

All my questions were answered and I felt relieved