Customer Care - Dallas, Irving, TX

Maybe train her to shut up and listen to the customer NOT talk over them with her script of bullshit. Thanks to her I have told EVERYONE how uneducated and disgusting your company is

I had been very frustrated. I have received a notification about a late fee on my April payment. I thought you had already received those funds from Wells Fargo Bill Pay. Just as you had every month since the inception of this loan. On April...

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Professional Performance

Dylan takes pride in his work. That is why he is a supervisor. Overall, BSI in general should retrain immediate staff customer care administrators to understand the needs of client issues and not dismiss them or not respond to calls and emails...

Expeditiously executed with professionalism & knowledge

Bennie was very professional and answered all my questions.

She was very professional and had a real good attitude!!!!!!

If the process can be expedited to get the documents sooner would be an improvement to the overall process.

Representative was very knowledgeable and extremely helpful during this difficult time. His professionalism went above and beyond.