Customer Care - Dallas, Irving, TX

I got question answered

train your team to communicate better with clients and provide updates in a timely manner.

Very responsive and helpful in moving my process forward.

My reason for call was handled in a timely fashion and manner.

was able to get what i need done

Your associate decided to give information about my loan to an individual that was not listed on the account. They gave them information about assuming the mortgage into their name, even though they never discussed this with me nor checked...

It was a good call and informative but haven't received the email yet that Was requested...

The answers of my concern and questions are not being properly communicated in black and white and every time is being the matter is under research.My property tax payments are becoming overdue.My correct property index number is still not...

good knowledge and understanding of the questions.

With my situation, time is of the essence and it is still unresolved. It should have been resolved at least some email of continuing problems needing to be resolved.