Customer Care - Dallas, Irving, TX

Most of the people that answer the phone have ssuch a heavy accent I can barely understand them.

Although I did not receive the information, the document I had requested emailed to me and was able to get in on my own and find and print it. The representative was very caring, professional, and did a great job

Excellent service

I had a phone conversation aulready with an other person about my payment, she told me 'stay on the line i will come back' she said then She hang up on me(i'm not sure) . Nex I colled again Mauricio García picked the phone he understood my...

Professionalism goes a long ways and this young man possessed it from the beginning to the end of the call.

Excellent job

Brandon was very knowledgeable; however, immediately prior I had conversations with Tiffany and she was rude, rushed me off the telephone by telling Mr she had other customers. In addition she provided incorrect information regarding my account...

I have had the pleasure of Ericka taking care of my requests on at least three occasions. She is by far the most professional, helpful, and pleasant agent who has taken care of my needs. Other agents seemed to be “in a hurry” or sometimes “...

Nice and knowledgeable customer service

my issue wasn't resolved as it was the second time i was calling on the same issue. He also abruptly hung up on me before resolving it. So I am going to have to call for the 3rd time to get my issue addressed and resolved.