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Customer Care - Dallas, Irving, TX
Irving, TX
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ERICKA ROBINSON
I waited one hour for a call back and no one called. I had to call a second time. The Rep was in a hurry and her tone wasn’t friendly and kind. I felt rushed and didn’t want to ask any more questions.
Reply from ERICKA ROBINSON
June 2nd, 2024 01:52 PM
Dear Debra, I'm sorry to hear about your recent experience with BSI Financial Services. It's important to us that our representatives provide attentive and respectful service to all our customers. I apologize if you felt rushed or that the...
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Brandon Hailey
Brandon was very helpful and professional unlike the majority of your customer service agents. Your company is one of the worst companies I have every tried to work with, sitting on hold for 30 mis to be disconnected, not returning phone calls,...
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Reply from Brandon Hailey
June 2nd, 2024 01:44 PM
Hi Barbara, I really appreciate you sharing your feedback with us. I'm glad to hear that you found my assistance helpful and professional. I apologize for the less-than-stellar experience you've had with our company. We understand that time...
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Customer Care - Dallas
Great work and nice
Reply from Terri Bell
June 2nd, 2024 01:35 PM
I'm so glad to hear that you had a positive experience, Anthony! It was truly a pleasure to assist you with your primary loan purpose. I strive to provide the best service and I'm pleased to learn that you found my work satisfactory. Your feedback...
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Bennie Graham
My inquiry was resolved
Reply from Bennie Graham
June 2nd, 2024 01:30 PM
I'm thrilled to hear that your inquiry was resolved, Brian. It's always my goal to ensure that every client feels heard, understood, and satisfied with the services we provide at BSI Financial Services. Your 5-star rating is greatly appreciated....
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ESTELA BARRIOS
Restore ability for my bank (Bank of America) to send payments electronically via bill pay.
Reply from ESTELA BARRIOS
June 2nd, 2024 01:16 PM
I appreciate your feedback, David. Your experience greatly matters to us at BSI Financial Services. We understand your concern about the ability for your bank to send payments electronically via bill pay. Be assured that we'll escalate this...
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Elizabeth T
Elizabeth was a great help in answering all my questions and concerns about loss mitigation.
Reply from Elizabeth Tan
June 2nd, 2024 01:18 AM
I'm really happy to hear that you found our conversation on loss mitigation helpful, Jesus. Your positive feedback means a lot. I strive to provide the best assistance to all clients at BSI Financial Services. Your 5-star rating is greatly...
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ESTELA BARRIOS
Very helpful and nice!
Reply from ESTELA BARRIOS
June 2nd, 2024 12:41 AM
Thanks for your kind words and 5-star rating, Olivia! It's wonderful to know that you found the service to be nice and helpful. Should you need further assistance in the future, don't hesitate to reach out. Your satisfaction is important to...
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ERICKA ROBINSON
The representatives are always very kind & knowledgeable. Ericka is waiting on details to then call me with answers.
Reply from ERICKA ROBINSON
June 1st, 2024 04:07 PM
I'm glad to hear your experience with BSI Financial Services has been positive, Zachary, and that you found our team to be kind and knowledgeable. I want to assure you that I am diligently working on getting those details for your loan and...
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Customer Care - Dallas
Terrible customer service. Nobody answers and when they do they have no idea what's going on.
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Customer Care - Dallas
You could resolve the error. I was told it would be resolved 5 days ago and I would receive a email or a call but that hasn’t happened.
Reply from Terri Bell
June 1st, 2024 01:35 PM
I'm really sorry to hear about the delay and lack of communication, Larry. I understand how frustrating this must be for you. At BSI Financial Services, we aim to provide timely and efficient service. I will personally ensure that your issue...
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7881–7890 of 10542
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
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Pacific Standard Time (PST)
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- https://www.bsifinancial.com/licensing.html
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