Customer Care - Dallas, Irving, TX

It took forever to get to a person. In fact there are no options in the phone tree to do so. There is no option in the phone tree for what I was calling for and I just so happened after multiple calls I just stayed on the line and it finally...

Friendlier demeanor goes a long way

Estela was super kind and helpful in answering my questions about the letter I received. I really appreciate Estela’s friendly attitude and excellent communication skills. I had a better understanding of the situation after speaking to Estela!...

Roseanna was knowledgeable and helped with everything I needed assistance with (changing payment dates).

She was very courteous and friendly. She was pleasant to talk to and very helpful. I appreciate her.

Stop committing what I consider to be fraud by putting payments that are made on time, but less than in full (I was approximately .50 cents short, but had paid $2,940.00) into an "unapplied balance" (an account, I assume, which generated interest...

Ericka was short, rude and condescending during the call. She would talk past me and would continue to repeat herself without stopping to understand my question. I was very disappointed with this experience. This was the first poor experience...

Erika was fantastic especially for her explanation of why Monday, May 27 was frustrating to BSI and me. Now remember, Erika is first rate, BSI overall, on the other hand has been difficult to deal with from the very start of my relationship...

Great Customer Service.

Understand my needs, be prepared with a solution that doesn't involve me sending multiple emails to multiple addresses (which go un-answered). Connection was not strong on the phone, we talked over each other due to delays in tech.