Customer Care - Dallas, Irving, TX

Very patient & professional!!! Thank you

Because he understands what has happened to me. And i want to fix it.

There needs to be Options available. Telling me that you can’t help me, and then when I ask for A supervisor and gets told it’s a 40 minute wait, and I never received a follow up is unacceptable. I have witnessed dozens of other loan companies...

The person was pleasant and gave told me what I needed to do.

Based on our conversation, changes were made to our account. I won’t find out till July if the changes went thru or not but thank you again to Elizabeth for updating my account.

She was American and spoke English so I could understand her. Most of the representatives have such a heavy accent I can't understand them.

Understanding my question about a tax payment to my city requirements. And making sure it's paid through my escrow monthly.

The automated messaging is unhelpful, personal is untrained and have no understanding of my problem, I kept getting sent back and forth between the same two departments because no one could help me, when I am transferred to another department...

Great attention

Everything was great