Customer Care - Dallas, Irving, TX

I really had a difficult time understanding what she was saying, she spoke too quickly and that accent was hard to decipher.

question resolved

Great and speedy.

I have requested copies of my tax bills TWICE, they promised me they would mail hard copies and by email, I have not received them either way. I believe my new payment is wrong and need to discuss with you.

Terri was very helpful, especially early on a Saturday morning

I didn't feel judged for struggling with finances.

Brandon responded promptly and appropriately after Nadine failed to help me. So grateful I requested to speak to a supervisor.

She was very pleasant and helpful

Follow through on what you tell your customers please. The late fee remains on my account despite paying on 5/16/24 but not being credited for paying until 5/17/24.

Ericka was very helpful and timely. And got the document I needed sent over to my financial institution