Customer Care - Dallas, Irving, TX

BSI website and app have very limited information

Marquita was nice and professional. She was not able to assist but she did transfer me to another department. They were rude unhelpful and I had to call back and call my insurance company and have them speak with one of the representative to...

Have your agents express empathy and get to know their callers name.

Eeicka was very helpful but our issue was unresolved to our satisfaction. We pay $4,778.40 into our escrow each year and the only disbursement is for homeowners insurance in the amount of $2,789.00 annually. We are permanently VA tax exempt....

Thank you for your help.

Excellent customer service A++

Mauricio was pleasant and professional. He understood what we needed and made it happen.

Until now experience was fair only

No waiting on the call and the representative was well spoken, easy to understand and answered my questions in a very professional manner. I didn’t feel rushed and hung up feeling satisfied.

None today