Customer Care - Dallas, Irving, TX

Rather than email me 8 days after my payment that my payment was still due, tell me that I miskeyed my payment by $0.27. I had to find this out rather than BSI tell me. I would rather you be proactive and help me resolve the 27 cent error than...

Thank you for answering my questions and concerns

Everything resolved. Thank you.

Common sense

Estella did the best she could. BSI has historically been awful when it comes to managing an escrow account. I was in the mortgage business for 15 years. I completely understand it! How a mortgage company can mishandle escrow accounts is unbelievable...

Service workers are rude.

Provide a way to help without requiring me to be delinquent on my loan.

I love the service. I like the company I get phone calls answered every time I call thank you.

Great customer service

I was not on hold long. Elizabeth was able to answer questions and get the info needed quickly.