Customer Care - Dallas, Irving, TX

Representative took a couple of tries before she was able to actually answer my question. She was direct to the point of me feeling like she was more interested in getting you off the phone than resolving my issue. Slowing down to listen and...

Issues resolved.

Very good experiance,thanks!

His attentive demeanor. I think and hope that Brandon gave correct answer because your online ledger doesn't convince me. And I appreciated his understanding about mixed up due dates for split payments during my bank account update. Not fair...

Thank you for resolving my question and concerns

She was the first person I spoke to that actually took the time to hear my issue and put the right actions in motion to fix it. I spoke with 4 different agents over 10 times in the past 3 months.

Fast and simple

Calm, understanding, and knowledgeable!

Instead of having me call to allow for a payoff request allow the gaining institution be able to get that information.

You are providing a great service to the community 👏 👍 keep it up.