Customer Care - Dallas, Irving, TX

Should be ok if your employees answer questions with good attitude! And make you feel been help not like they mad of doing they’re job that’s all

Representative could not wait to get me off the phone. He was aggressive and rude before even hearing the reason for my call. He brushed off my concern like it was not his problem.

Everyone I've been talking with only trying to help i lost my job for a two months ago and now I’m back working but i can not catch up on my mortgage in time, but I’m trying.

He was fantastic

The way you are handling Escrow. I usually get a letter stating pay X into escrow or your monthly payment will go up. I was told there is not letter and you will pay more each month, no option to make additional payment to escrow to keep monthly...

Eli Was great

I requested a mortgage payoff and was told it would take 3 to 5 business days. I have yet to receive it and it has been +5 days!

Elizabeth was able to help get my escrow amount corrected on the website She followed through with what she told me and got a big mess resolved. THANK YOU ELIZABETH!!!!!

I just need a payoff amount emailed to me and the attorney. I was told this could be done within 48 hours. It has now been 4 days and it’s still not sent. The request has been escalated twice. I cannot close on my home until the paperwork is...

Ericka was nice and professional. She listened to me and made sure that I understood her.