Customer Care - Dallas, Irving, TX

Good job on bringing me the information

I returned a phone call from BSI. The Vmail on my end left no indication as to why BSI was reaching out to me. I called back thinking it was important & after waiting on hold for a long time, finally reached some one who told me BSI was calling...

She was quick and thorough.

Representative was kind and helpful. Answered all of my questions efficiently.

I enjoy speaking with the rep and help me resolve my issue.

Did not have to wait on hold for a long time. Also I got the answers I needed to clear up my confusion.

I received an email from imcovered requesting insurance proof, but no details as to what was required. Tried to call, but very, very hard to get a real person on the phone. Spent 2 hours over 2 days trying to figure it out. Someone finally...

I received an email from imcovered requesting insurance proof, but no details as to what was required. Tried to call, but very, very hard to get a real person on the phone. Spent 2 hours over 2 days trying to figure it out. Someone finally...

Great experience the communication was superb

The representatives explaination was easy to follow and made sense.