Customer Care - Dallas, Irving, TX

It sounded like I was talking with AI with the delays.

Ericka was professional and very knowledgeable and she has a can-do attitud a keeper for sure.

The request was handled in a very timely manner

Brandon was able to pull up all the information I needed and quickly answer my questions and calm my concerns. He was knowledgeable and patience with me as I tried to understand my payment information.

Desiree was pleasant and nice and assisted me with the information I wasn't getting from other representatives. Also other representatives hung up without saying hello. I was pleased to speak with someone who was kind, Desiree gave the information...

I called in on Friday 08/23 because I saw on my BSI dashboard that the auto-payment I had set up to begin on 08/26 was now showing a payment date of 09/26. This was unexpected and conflicted with an email I had received earlier in the month...

Understand the needs of the Client and act accordingly.

Answered all my concerns.

Bennie was professional and knowledgeable. He was able to answer all of my questions and was very helpful

Great customer service experience!