Customer Care - Dallas, Irving, TX

Roseanna was very nice, respectful of my time, etc. She is an asset to your organization. I have been a Manager/Vice President for 48 years and can recognize when a person performs well, professional, and Roseanna represented all that.

I did not have to wait long for a operator .

Entendí perfectamente lo que el señor Mauricio me explicó.

Issue resolved

Excellent service 🫶🏻

I called regarding the sell of my loan to another servicer and I was satisfied and had my answers so I can move forward. Wish I was staying with BSI. Love the service I have received over the years.

The way that he explained things

my doubts were clarified quickly and precisely

Waiting to figure out what my overage and refund from escrow due to reduction in taxes from local tax authority

BSI needs to be more accommodating. My home was flooded and is in a declared disaster area. The hassle to endorse an insurance check is frustrating and cumbersome. When one needs funds to start rebuilding and survival this is unreasonable ....