Customer Care - Dallas, Irving, TX

It’s was a check in call from BSI

Inform me sooner on how my payments will change sooner. I had no idea I would have to wait one whole year for my escrow to change after I lowered my home owners insurance.

Communication

The person did not seem totally confident that my name was changed. They provided a superficial answer and did not explain if my email was received and if so why it was not acknowledged/replied to. I provided a lot of sensitive information...

Beacuase all of my questions were answered And we set up my automatic payments.. Now just waiting on the resolution of waving a late fee Thanks you

Ericka helped me identify my issue right away and now I know what steps I need to take on my end.

Great experience was knowledgeable and professional

While Ericka was fine, this is my THIRD attempt at trying to find out more information regarding my issue.

Ericka helped clarify the situation I found myself in. I had apparently filed my loss mitigation documents too early and found out through a phone call from a law firm that my house was on the foreclosure list for the public to see. This really...

Me ayudan a resolver mis dudas