Customer Care - Dallas, Irving, TX

It was not Estela that I was unsatisfied with so much, but due to the circumstances could have been a little more compassionate, as the situation that has been triggered by my loss mitigation papers not being found before the foreclosure process...

Sell my loan to someone in my state

Bennie was very knowledgeable and helpful, resolve my request immediately. Thanks Bennie!

First ,I was transferred several times with long wait times. Next, I was transferred after waiting and then cut off! Finally, called back and was handled with impatience and rudeness. Representative had impolite attitude, with no understanding....

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Would not go with company. So I can not bad mouth the people who work there

She was very good overall, but the phone number she gave me along with the extension did not work. I had to go through everything again.

Everyone i have talked to has been super rude when calling in and asking questions about my bill

Have your IT department make changes in the online program to make it easier for clients can make immediate changes when mistakes are made to set up split payments. The amount of the split payments was more than making one monthly payment....

After several calls to BSI ESCROW AND TAX department I finally had a definitive answer to my question and the information was in the records and the representative was able to help explain and find a solution I could live with.