Customer Care - Dallas, Irving, TX

I've been late on my mortgage and was calling to get help figuring out how to access my reinstatement quote that was sent to me via secure document email. The representative was extremely kind and she helped me figure out how to reset my password...

You could have put in measures to notify customers when rates approach a predetermined resuction instead of having me monitor and chose someone else. Makes me feel that you were okay having me pay almost 2% higher in interest as long as I wasn't...

Calm representative

I got the answer I needed . She was very informative.

I was just granted a decrese on property tax. My house is for sale . Why shold I give you $41 for escrow when I will get it back upon the sale with no interest paid by your company.

My needs was

The phone call was answered fast and the issue was addressed and BSI were interested in resolving the issue. They research the issue I was having and give me an explanation for the error.

great call experience

My payment was processed and accomplished.

There were times I thought the call disconnected because there was just silence from the representative.