Customer Care - Dallas, Irving, TX

the post office took 3 weeks to get my payment to you. my late fee was waved, due to the postal system. Alanna was very cordial, and professional. I wish all customer service reps could be like her. Please her my regards, and have Happy Holidays...

My questions were answered quickly. There was no wait time.

She did a great job answering all of our questions and helping us with a resolution.

Just fix the issue. I have had numerous calls with multiple people at BSI and kept getting assurances but nobody addressed the issue. It has been a terrible experience working with BSI.

Ericka took my information correctly and demonstrated a can-do attitude and great professionalism. Thanks to her I had a wonderful experience.

Solving my issue would have been great!

Lorraine was great. She explained the process about my property taxes because my county received my taxes from BSI but the payment should not have been sent because I am a 100% disabled veterana and EXEMPT from paying property taxes here in...

Professional

Professional

I have a better idea of my choices and how to fill out paperwork.