Customer Care - Dallas, Irving, TX

Very professional it's rare to come across good customer service took the time to explain my concern

Tamara was professional, cheerful, and easy to understand.

I've asked your company for over 10 years to report my mortgage to the credit agencies and you have not.... my ex wife who is on the loan but not on the title gets it reported ... smh .... so why pay on time each month since it's not reported...

I was trying to resolve insurance issue person said it had nothing to do with BSI

Great service

I requested that my mortgage payment be deducted from my bank account on Monday, November 25, 2024. As of this date that payment has not been taken from my bank account. Please tell me why.

I needed help catching up payments and fees. There was no judgement, just a nice professional helping me. Things have been hard and I am trying to do my best. I appreciated Tamara for being friendly and just helping. I have nothing but the...

I was upset/distraught and Lorraine listened, heard what I said, was compassionate and offered a solution to my difficulty.

The representative was professional and respectful. I understand that the rep couldn't refund me or go into further detail about the reason I was charged a late fee. However, I would like a refund. When I made the payment arrangement, I honored...

The representative was very helpful and nice and respectful and very knowledgeable. Also very professional and I was very pleased