Customer Care - Dallas, Irving, TX

The agent had an attitude from the beginning of our interaction, talked over me when I tried to explain my reason for the call and didnt give me the chance to ask additional questionds for clarification without cutting me off. As a new client...

The wait time was unacceptable.

I called to inquire as to why my BSI online account reflected $0.00 for December 1st. Having not yet made my payment, I called to inquire as to why and the representative was not able to provide me with an answer. Instead, they reiterated that...

respond to emails

Bennie was helpful and was able to handle my request.

Elizabeth was polite, personable and professional and quickly answered my questions. she provided excellent customer service!

Lorraine is great at her work, and I'll be working with her in the future.

Lorraine was very helpful. She suggested a next step to address my issue. BTW, she was correct. After speaking with my bank the issue was resolved.

Listening to my needs and took care of it immediately I give her all tens across the board as well as Mrs.bobbi she took time to break it down and help me to get a better understanding of my problem. Very outstanding lady's!!! 😃

Yoranne took care of what I needed and she was very pleasant to talk with