Customer Care - Dallas, Irving, TX

Very pleasant and very

Primary question regarding escrow inquiry was deflected and Lorraine consistently talked over me and when I was asking for clarification if a new escrow analysis would be completed after following Lorraine's suggestion - I was informed the...

Desiree listened to my inquiry and assisted me in understanding what my options are regarding bringing my account current.

was very knowledgeable of what I was asking about and took care and time to answer my questions. You rectify the problem and explain everything in detail to me. Did a good job thank you.

Outstandin!

The reason for my called was complete in short period of tim.

Called to remove PMI. Mauricio told me they were opening a ticket with the PMI team and to call back Tuesday. I call back and a new / different agent lets me know the first step is to actually fill out the PMI removal form.

All good customer service

Very helpful

Thanks ....