Customer Care - Dallas, Irving, TX

She was polite and friendly

Helped me rather than turn me away

Completed payment

question was answered promptly and efficiently. Erika was very pleasant to speak with.

short phone time and quick resolution

She took the tone to explain I was not late and the letter was automatically generated

Everything was resolved quickly.

called with a serious question about what appeared to be a late payment and representative just said oh I see what happened and all escalated on. When I kept asking for an explanation, she would not get one and just said there's nothing wrong....

She answered all of my questions in a professional manner.

She took care of the