Customer Care - Dallas, Irving, TX

Quick and efficient service

Follow through on your promises. Have agents be more knowledgeable. Call back when you say you're going to call back. And most importantly, have FAIR rules regarding escrow adjustments. I didn't come out of pocket $5000 to keep paying the same...

Apply my payme t to the principal of my loan instead of keeping my money for - almost a month.

Answered my question

The BSI representative immediately understood my inquiry, and did a great job confirming the answer to my question. Thank you!

I managed to get my money back after requesting to cancel an Advanced payment from one morgage loan company transfer to BSI Financial Services.

My specific questions and a plan to address the issue was provided.

Overall good service

Elizabeth was so patient with me and understanding and took the time to help me and all got answer to all the questions i had

Great work