Customer Care - Dallas, Irving, TX

Had to wsutnonhokd for 20+minutes. I had gone to the website and needed to talk to a human being as opposed to handling it online.

I was fortunate to talk with live agent who picked up timely

I should not have had to call at all. Im on auto pay and received an email that I was late on my payment when I was not.

I received an email stating my payment was late. It wasn't due for another week and since it is automatically deducted from my bank account, I was concerned something was wrong with my account. Not the case. I was told my payment was due to...

Great experience

Estela was great at clarifying our payment concern.

A human answered the phone and resolved case quickly

Rep was able to identify the concern and able to provide suggestions to resolve it. She was knowledgeable.

I had good experience with BSI

Excellent customer service