Customer Care - Dallas, Irving, TX

All Question were answer

A easier way to pay off my loan. Why can't I just give you the money and then it would be paid off instead of all this red tape

I still have not received a payoff statement that I have requested 3 times . The original attachment is not viewable & a new one was not sent

I just didn't like the answer I got

Estela recommended a BSI-accepted home insurance option for us

She could have connect me to the person that could have told me what exactly did I need to send, to put house in will. several months ago sent in the paper work but needed to have it recorded, per the right person. So sent copy of the recorded...

She answered my questions and solved my issue.

The reasons are the #5's. Can't elaborate on what's already there

The moment she picked up my call , she was very sweet and i was able to tell she knew her job. Very friendly and answered all questions in a timely manner.

Good service thank you for your service and helping me