Customer Care - Dallas, Irving, TX

Thank you for your Kidness and costumer service skills

Brandon is great. Bsi as a company is terrible..Every year when escrow is due for insurance something wrong happens.. Brandon was the first person after speaking to multiple people at bsi was able to explain what the heck was actually going...

Nice, kind and knowledgeable

She was very friendly even though there was a problem. I got the impression she was there to help me and not to frustrate me with insider jargon and rules. She was very patient but still moved the conversation along. Customer service is tough...

Stellq was very pleasant

This person entered my payment details wrong and my payment didn't go through which caused me to receive a fee on my account and my account was 35 + days overdue

She was very rude. She lied about date USAA sent docs. Just an unprofessional experience all together

I need a team member to help the sale of a parcel release to go through asp please Funds are for a two car garage and new roof on home. Please help 🙏 Thanks

He did great however withdrawal from checking account to escrow hasn't happened

Nothing my agent was GREAT my overall experience with BSI is okay.