Customer Care - Dallas, Irving, TX

Desiree didn't make me feel bad for only making a partial payment. She was understanding and considerate of my situation. Very nice to talk to.

Jocelyn was very helpful and understanding. I was very frustrated due to my call kept dropping not at BSI fault our cell service is not great and been dropping calls. So I was glad that she could talk fast.

Michael was very helpful and followed up with me to get my issue resolved.

It felt very rushed and she wasn't helpful. I even asked if she could repeat back the information I gave her to ensure it was inputed correclty and she couldn't do that.

I phoned, Tamara answered, and she was able to give me the information I was requesting.

Very helpful and Professional Thank you !

Great service rendered would recommend copay

The best "phone" customer service I've had in a long time! Professional, caring, understanding, knowledgeable and never dismissive.

Agent are approachable and knowledgeable

Estelle explained everything to me.