Customer Care - Dallas, Irving, TX

very rude and unpleaseant representive! She gave false information, transferring me to other deparments when I was inquiring about my escrow

very rude and unpleaseant representive! She gave false information, transferring me to other deparments when I was inquiring about my escrow

Very helpful and professional

Don't act like I am an idiot when I question how your math isn't adding up. The numbers given to me did not add up to the increase in my mortgage payment. There was no summary or statement on my account about why the increase, and not enough...

thank you!

She knew what was expected and needed . I appreciate her and looking forward to speaking to her again

Elizabeth was very helpful and understand

Great experience

Roseanna told me of options the first lady I spoke with didn't. She understood the issue and was very patient and professional. She took her time and did not make me feel rushed and wanted to make sure I understood my options and made sure...

I didn't work with a Bennie Graham...so no comment on them. HOWEVER Daniel #4493 did help me with my problem and was the FIRST person from BIS that knew what he was doing and extremely helpful. The first pleasant encounter I have had with BSI...