Customer Care - Dallas, Irving, TX

Great experience

Agent was knowledgeable and empathetic!

The phone call was very personal and Michael addressed my needs.

I have called numerous times regarding my Escrow account. I have been passed around with zero resolution. I have held numerous mortgages in my lifetime and have never had an issue with Escrow until BSI. The servicing and customer care has been...

She solved the problem created when a previous BIS rep created when he did not provide a promised document

Elizabeth was great. It was the subject matter and how I need to resolve my issue. I was not timely in paying my taxes and they set up an escrow account without my permission and paid my taxes. I have since paid my taxes and want to pay my...

Good service

helpful knowledgable

bsi is great

If my Bank information is already on the client I shouldn't have to give that information over the phone. The representative should be able to see it otherwise it funny feeling about the company. There are people that are using our personal...