Customer Care - Dallas, Irving, TX

Because she had a cleat and correct answer she was GREAT while your company is inefficient and terrible

Already filled out my experience on a previous survey, still waiting for a follow up on questions and concerns of why my escrow account has such a large shortage and why my monthly payment has now increased by over $400

Could have been much better if someone from the BSI tax department and Escrow could have followed up with me Months ago to give me answers and a resolution to why my property taxes on my home were not being paid out of my escrow account as...

Because, I know everything

have called seven times, asked to speak to a supervisor four times, sent three emails and still don't have my issue resolved. There's absolutely no follow through and the right hand is not talking to the left hand. I will never ever do business...

Customer service resolve my issue in 1-2 calls not 5 and take three weeks

Very helpful and understanding

dont give customers the run around and have to wait days for a call back for an answer.

Very quick and easy to get a hold of somebody and she was very knowledgeable about my specific question.

Satisfied call. Pleasent, professional, and knowledgeable.