Customer Care - Dallas, Irving, TX

I got good communication, even though I didn't receive the document.

Process my payments in a timely manner!

Ensure all your teammates are following the same company policy. Less of personal feelings when dealing customers might help.

Josselyn was very patience and polite

Great other than 15 min wait time.

Elizabeth was able to resolve my issue over the phone which was super helpful

I was calling because BSI had not received my March payment. I changed payment accounts in January from one bank to another . I saw that BSI received the first payment from the new account but not the second so I was trying to figure out if...

Thank you Dylan

The information I needed was sent to me in a timely manner.

Mauricio was great.