Customer Care - Dallas, Irving, TX

I was helped with the best of her ability.

Great made monthly payment plus principle

Yoranne was able to answer my question regarding when the disbursement of my escrow overage refund check would be sent out to me.

It was done in a very professional manner

The pride and professionalism of your team is reassuring

Yoranne was not unpleasant. She just couldn't answer my question and has not followed up. I just did not appreciate sending and additional principel payment. Only to have you send it back un cash . Which my didn't go down.

Maurcio was patient and professional. He is a great asset to your team.

Amazing and professional. She had all the answers and if not, she looked and was patient while answering questions!

I can't answer this questionnaire. I spoke with a Michael on 02-11-25 who was professional and a different Michael on 02-12-25 who was not professional

Marquita was a pleasure to work wit.