Customer Care - Dallas, Irving, TX

Michael was a breathe of fresh air. When I finally got to Michael my BSI experince was awful. Everytime I called in a I got a different answer and no one seem to understand how to fix my issue. Michael understood right from the beginning and...

Revamp the way you do things and communicate with your customers better.

He was very friendly

All my needs were met

Im not sure i was given the right information . I asked about my unapplied payments and she rattled off a number but no date. so I'm still kind of confused . Also her energy on the phone was very melodramatic . I can't tell if she was at work...

Josselyne Cruz answered all my questions about escrow. She was very professional and had a nice telephone voice. She took her time answering all my questions. Above all she made we feel like a very important client. Excellent job Josselyne...

Josselyne was fantasti! BSI is lucky to have her.

Quick response and resolution!

pay off house

Lorraine was very helpful. Though, if I have one issue, it was difficult to get through your various phone prompts to reach here.