Customer Care - Dallas, Irving, TX

was very in the know in the inquiry I had about removing PMI. he was very friendly and professional, and answered all my questions and gave some answers to questions. I didn't even know I needed and to which were very helpful.

Knowledge of process

Lorraine was great

were very happy with Alana and we were able to make our payment on time. Thank you.

did an excellent job just like was asked in the survey. This is not necessary.

He was extremely unprofessional rude and hung up on me mid call . When I called back and talked to another customer service person she was extremely professional and helped fixed my discrepancie.

I was treated with respect and courtesy. I am still waiting on feedback for the situation that I called.

Everything was super fantastic

Desiree was both thorough and friendly

Estela and team were able to act quickly and fix a title companies lack of urgency. BSI saved the closing of my home.